Privacy Policy

Mantair Ltd (‘we’, ‘our’, ‘us’) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.mantair.com and our services.

Who We Are

Mantair Ltd is a family-run business providing sewage treatment plant and septic tank services. We are the ‘data controller’ of the personal information you provide to us.

Company Details:
Mantair Ltd.

Suite 3 Connaught Mews, 118-120 Connaught Avenue, Frinton-on-Sea, Essex, CO13 9AD
Telephone: 01255 853890
Email: enquiries@mantair.com
Website: www.mantair.com

Information We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Data: Name, email address, phone number, postal address, when contacting us via our website, email, letter, phone or in-person.
  • Enquiry Data: Details you provide when contacting us via our website, email, letter, phone or in-person.
  • Installation and Maintenance Records: Details of works carried out, servicing history, and other customer-related data stored manually in our systems.
  • Transaction Data: Records of payments for services.
  • Technical Data: IP address, browser type, operating system, and website usage data (via cookies or analytics).
  • Marketing Data: Preferences for receiving marketing from us.

Data is inputted by our team into our customer relationship management system (CRM).  We do not collect special category data (e.g., health, race, religion) unless strictly necessary and with your explicit consent.

How We Use Your Information

We will only use your personal data when the law allows us to.  Common purposes include:

  • To respond to your enquiries.
  • To provide our products and services.
  • To process payments and issue invoices.
  • To comply with legal or regulatory obligations.
  • To improve our website and services.
  • To send marketing communications (only if you have consented, or where permitted by law).

Legal Basis for Processing

We rely on one or more of the following lawful bases:

  • Contract: To fulfil our obligations in providing services.
  • Consent: Where you have given clear consent (e.g., for marketing).
  • Legal obligation: To comply with UK law.
  • Legitimate interests: For business purposes, provided your rights are not overridden.

Sharing Your Information

To enable us to fulfil our obligations in providing services to you, we may share your personal data with trusted third-party service providers who help us operate our business. These include:

  • Salesforce: used as our Customer Relationship Management (CRM) system for storing customer contact details, service records, and communications history. More about Salesforce’s privacy practices: Salesforce Privacy Policy
  • Google Workspace: used for business operations, including:
  • Google Calendar for managing appointments and site visits.
  • Google Drive for storing documents and service records.
  • Gmail for email communications.
  • More about Google’s privacy practices: Google Privacy Policy
  • Google Analytics: to monitor website performance, understand visitor behaviour, and improve our online services. Data is anonymised where possible.
  • Meta (Facebook/Instagram Business Tools): used for marketing and advertising purposes, including tracking website visits and measuring the effectiveness of our advertising campaigns.

All providers are required to process your data securely and in compliance with UK GDPR.  We do not sell or rent your personal information to third parties.

International Transfers

Your data is generally stored within the UK or the European Economic Area (EEA).  Some of the third-party providers we use (including Salesforce, Google, and Meta) are based outside the UK/EEA. Where personal data is transferred internationally, we ensure that adequate safeguards are in place, such as UK-approved Standard Contractual Clauses (SCCs) or other lawful mechanisms recognised under UK data protection law.

Data Retention

We only keep your personal data for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.

We may retain certain information for longer if required to comply with the law, resolve disputes, or enforce our contractual agreements.  Once data is no longer needed, it will be securely deleted or anonymised, and any paper records will be disposed of through confidential shredding.

External Links

Our website may contain links to third-party websites. While we take care to include only safe and relevant links, we cannot guarantee or verify the content of external websites. Users should exercise caution before clicking on external links, as we are not responsible for the content, security, or privacy practices of other websites. Visiting external sites is at the user’s own risk.

Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data.
  • The right to correct inaccurate or incomplete data.
  • The right to request erasure of your data.
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent at any time (where processing is based on consent).
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) (ico.org.uk).

We aim to respond to all data subject requests within one month.

To exercise your rights, please contact us using our contact details below.

Cookies & Tracking

Cookies are small text files placed on your device when you visit a website.  They help websites function properly, improve performance, and provide information to website owners.

We use cookies to:

  • Ensure our website functions correctly.
  • Analyse visitor behaviour and improve user experience through Google Analytics.
  • Measure the effectiveness of our advertising and deliver relevant content using Meta Pixel.

These cookies may collect information such as your IP address, device type, browsing activity, and how you interact with our site.

You can control or disable cookies through your browser settings. Please note that restricting cookies may affect website functionality and limit certain features. For details on managing cookies, visit www.aboutcookies.org.

You can also opt out directly here:

For further details about how we use cookies or if you have questions, please email us at enquiries@mantair.com

Data Security

We have put in place appropriate security measures to protect your personal data from loss, misuse, or unauthorised access. These include:

  • Use of secure email and computer systems for all business communications.
  • Cloud-based storage, with access permissions restricted to those employees who require the data for business purposes only.
  • Folder-level security in Google Drive to ensure sensitive information is only accessible to authorised personnel.
  • Access controls so that only those with a legitimate business need can access certain categories of data.
  • Regular GDPR and data protection training for all employees.
  • Technical measures such as password protection, two-factor authentication, and encryption where appropriate.

We continually review and update our security practices to ensure your data is handled responsibly and in line with legal requirements.

Data Breaches

In the unlikely event of a personal data breach, we will act promptly in line with UK GDPR requirements.  Where the breach poses a risk to individuals’ rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours.  If the breach is likely to result in a high risk to the individuals affected, we will also contact those individuals without undue delay and provide details of the breach, the potential risks, and the steps we are taking in response.

 

Monitoring

Mantair Ltd will regularly review and evaluate the effectiveness of this policy.  Necessary adjustments will be made to ensure continued alignment with the evolving needs and expectations of our employees and customers, as well as legal obligations. 

We may update this Privacy Policy from time to time.  The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Mantair Ltd.
Suite 3 Connaught Mews, 118-120 Connaught Avenue, Frinton-on-Sea, Essex, CO13 9AD
Telephone: 01255 853890
Email: enquiries@mantair.com